Mirvac: Contractor Management System – an end-to-end solution
In its first year of using Rapid Induct's Contractor Management System, Mirvac discovered that 91% of its contractor companies were non-compliant. Since implementation, 18 months ago, Mirvac contractor companies not only pay to use Rapid Induct's system, they take more care when conducting the courses and Mirvac phone calls requesting induction help have decrease by 90%.
Mirvac is a leading integrated real estate group. Ken Hawkins, HS&E Manager at Mirvac, has worked together in a partnership with the staff at Rapid Induct to develop the successful Contractor Management System that has been in place at Mirvac since July 2008 and used by several other Rapid Induct clients.
"Prior to using Rapid Induct, Mirvac's induction process consisted of contractors having to watch a DVD at a PC once they arrived on site that took approximately 20 mins. They would then need to sign a declaration that they understood the content of the DVD. Their information would need to be put onto a register and a contractor pass would be issued to them, to be kept on them at all times", says Ken. "This process was very time consuming and was ineffective, as it took time away from our employees. They would need to ensure that the contractors would watch the video and then issue them with a pass. If we did 10-15 contractor inductions in a day for example, this took time away from other more productive things that they could be doing".
"When we implemented Rapid Induct at Mirvac in March 2008, we originally began with a standard general and site specific inductions only. Although it was a great shift from our old process, over time it was identified that for our large contractor workforce there needed to be an even better way of managing the induction process. We also paid for all the inductions that contractors completed and there were many instances whereby inductions were assigned and not completed, therefore this was a cost to us. We thank Frank, Managing Director – Rapid Induct and his staff for identifying that there was a much more cost effective and efficient way to help us manage the large volume of inductions. Frank mapped out an end to end process to be called Contractor Management System and we haven't looked back since!"
"This Contractor Management System allows us to pre-qualify our contractors before they complete the necessary general and site inductions. All they need to do is upload their mandatory paperwork online, such as safe work statements, insurances and licences. If the contactor is non-compliant, which is a regular occurrence, our Tenant Liaison Centre then speaks with the contractors to advise them of what is necessary to become compliant in order to then proceed with completing the mandatory inductions. Compliance issues around HSE are now controlled as this allows management to have a peace of mind that contractors who are on site are compliant. The onus is also on the contractor to provide the information. We also found that in our first year, 91% of contractor companies were deemed non- compliant", says Ken.
"There were many benefits in implementing the Contractor Management System for us. Some of them include; Firstly, the system paid for itself in four months; we found that contractor companies now take greater care as they have to pay for the inductions themselves; two full time staff are now available to focus on other tasks; phone calls have decreased 90% - 95%; and there are no time delays in regards to working on site and completing inductions", says Ken.
"We continue to work very closely with the staff at Rapid Induct. All staff are extremely professional, courteous and the service is great. Staff are always responsive, proactive and always suggest better ways of improving the system. We have also worked together on systems enhancements that have benefited both parties", says Ken.
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